Charge your device in the blink of an eye

Charge three devices simultaneously

Fast charge USB-C equipped laptops

Peace of mind as you power up.

No need to stress about overheating, short-circuiting or overcharging while powering up.

It has auto protection.

Short-Circuit Protection
Over Charge / Discharge Control
Temperature Control
Over Voltage Protection
Over Current Protection
Incorrect Insert Protection

Integrated USB-C cable

Made from 90% recycled plastics

Use the same USB-C port to charge a device or recharge your power bank

Know how much juice is left through the LED power indicator

Features

Specs

Reviews

Support

360-degree microphone technology

Speak and hear like you're in the same room

Charge your device in the blink of an eye

Charge three devices simultaneously

Fast charge USB-C equipped laptops

Integrated USB-C cable

Made from 90% recycled plastics

Use the same USB-C port to charge a device or recharge your power bank

Know how much juice is left through the LED power indicator

Peace of mind as you power up.

No need to stress about overheating, short-circuiting or overcharging while powering up.

It has auto protection.

Short-Circuit Protection
Over Charge / Discharge Control
Temperature Control
Over Voltage Protection
Over Current Protection
Incorrect Insert Protection

Charge your device in the blink of an eye

Power Delivery 3.0 ensures fast charging for your devices. We're talking recharged up to 50% in 40 minutes for a Samsung Galaxy S21², 70 minutes for a Galaxy Tab S7², or 70 minutes for a MacBook Air (2020)². Yes, that fast.

Charge two/three devices simultaneously

The InstantGo 10000 Built-in USB-C Cable comes with one built-in USB-C cable and an additional USB-A port and USB-C port. This allows you to charge three devices simultaneously³ with our 30W PD⁴ fast charging. Power up smarter.

Fast charge USB-C equipped laptops

Perfect for power-ups. The power bank's USB-C charging port delivers up to 30W⁵ output power to laptops6 with a USB-C charging input.

Enough juice to charge your phone twice

Stay powered up on the go with a 10,000mAh battery which will fully charge your phone two times⁷.

Smart pass-through charging

Only one wall outlet available? That's all you need to boost your phone and power bank at the same time thanks to smart pass-through charging⁸.

Slim, compact, pocket sized design

The compact design of the InstantGo 10000 Built-in USB-C Cable makes it a portable charger you can take anywhere.

Eco materials and packaging

This is a more earth-friendly power bank. With 90% recycled plastics and FSC-certified packaging printed with organic soy ink.

Charge two/three devices simultaneously

Fast charge USB-C equipped laptops

Perfect for power-ups. The power bank's USB-C charging port delivers up to 30W⁵ output power to laptops⁶ with a USB-C charging input.

Enough juice to charge your phone twice

Stay powered up on the go with a 10,000mAh battery which will fully charge your phone two times⁷.

Smart pass-through charging

Only one wall outlet available? That's all you need to boost your phone and power bank at the same time thanks to smart pass-through charging⁸.

Slim, compact, pocket sized design

The compact design of the InstantGo 10000 Built-in USB-C Cable makes it a portable charger you can take anywhere.

Eco materials and packaging

This is a more earth-friendly power bank. With 90% recycled plastics and FSC-certified packaging printed with organic soy ink.

The Details

Product description

Recharge without losing connection, anywhere, anytime. The compact, high-speed InfinityLab InstantGo 10000 Built-in USB-C Cable power bank lets you safely charge up to three devices¹ simultaneously, even a small laptop. For a quick boost, it can get you to 50% in no time! And with a USB-C cable attached, you’ll never be hunting for a misplaced cable. Only one wall outlet available? Smart pass-through charging lets you power up your phone and power bank at the same time. Thanks to auto protection you'll never have to worry about your devices. Plus it’s made from recycled plastics and packaged in sustainable, earth-friendly materials.

Tech specs

Battery type

Lithium-ion Polymer 38.5 Wh ( equivalent to 7.7V, 5,000 mAh)

Operating temperature

0~45°C

USB-C in/out

5V⎓3A;9V⎓3A;12V⎓2.5A;15V⎓2A;20V⎓1.5A

USB-C out

5V⎓3A;9V⎓3A;12V⎓2.5A;15V⎓2A;20V⎓1.5A

USB-A out

5V⎓3A

Total Output Max

Battery charge time

4 hours (5V⎓3A)

Dimensions (W x H x D)

153 x 76 x 15.2 mm/ 6 x 3 x 0.6 "

Weight

230 g/ 0.51 lbs

What's in the box

- 1 x InstantGo 10000 Built-in USB-C Cable power bank

- 1 x USB-A to USB-C Cable

- 1 x QSG

- 1 x Safety sheet

- 1 x Warranty card

Manuals & downloads

Quick Start Guide
(Multilingual)

The battery capacity (size) of our Power Banks

InfinityLab 5,000 power bank is 18.65Wh, and 10,000 power bank is 38.5 Wh.
For all versions available (Lightning, USB-C and Wireless).

Using InfinityLab Power bank as a carry-on item during flights

Normally, batteries under 100Wh (Watt-hour) can be carried on the plane during flights.
InfinityLab 5.000 power bank is 18.65Wh (Watt-hour), and the 10.000 power bank is 38.5Wh (Watt-hour), which should be allowed as a carry-on item.

We advise you to consult the flight company if you are in doubt before using it as a carry-on item.

How to use pass-through charging feature

Smart pass-through charging helps you boost your device and power bank simultaneously through one wall outlet.

Here is how it works:

1. Plug your power bank into a wall charger.

2. Connect your device to the power bank (using the integrated cable or connecting a cable to it).

3. Press the power button on the power bank to trigger charging if your phone/device doesn't indicate it is charging.

Battery capacity and charge cycle information

Under normal usage, the battery should remain at 80% capacity after 300 charge cycles.

What is a charge cycle?

Your power bank is 100% charged, and then one cycle means when you discharge the device to 0% and charge it all the way up to 100%. That is one full charge cycle.

All the charging options for your power bank

Here are all the possibilities of how you can charge devices from your power bank.

InstantGo 5,000 with built-in Lightning cable: 1 (1 x integrated cable)

InstantGo 5,000 with built-in USB-C cable: 2 (1 x integrated cable, and 1 x USB-C output)

InstantGo 5,000 wireless: 3 (1 x Wireless, 1 x USB-C output and 1 x USB-A output)

InstantGo 10,000 with built-in Lightning cable: 2 (1 x integrated cable, and 1 x USB-A output)

InstantGo 10,000 with built-in USB-C cable: 3 (1 x integrated cable, 1 x USB-C output and 1 x USB-A output)

InstantGo 10,000 wireless: 3 (1 x Wireless, 1 x USB-C output and 1 x USB-A output)

The Max power output for our power banks

For 5,000 models, the Max power output is 18W total.

For 10,000 models, the Max power output is 30W total.

It means when charging more than one device simultaneously, total max. output is 18W for 5,000 models and 30W for 10,000 models.

You can also check detailed power output information from the specification on the product page.

The compatibility list for our power banks

The InfinityLab power bank should work with most devices and we have provided a list of normal devices on each model’s product page.

Warm while charging, warm when charging my devices

Normally, the InfinityLab power bank may be warm to the touch during discharging.

However, if the power bank becomes too hot, starts to expand, or emits a strong odor, please stop using it immediately and contact our customer service.

The charging technologies our power bank are using

The InfinityLab power bank support Power Delivery 3.0 to provide you with the fast charging experience.

Charging a Laptop using a power bank

InstantGo 10,000 with a built-in USB-C cable and InstantGo 10,000 Wireless should be able to charge your laptop.

However, it may not apply to laptops that require output power of more than 30W.

Please check your laptop requirement before charging it with our devices.

When the Power bank is wet, what to do?

The InfinityLab power bank is not waterproof, if it gets wet, there's a chance for short-circuit, which can cause damage to other electronics that you plug into them. Ensure that you keep your power bank dry at all times.

How to charge devices with your power bank

Ensure that your InfinityLab power bank is charged, then press the power button to trigger charging.

If nothing happens, please try to charge your power bank with a different charger and check the charging indicator next to the power button to see if the LEDs lights are blinking.

If it still doesn’t work, please contact our customer service team for help.

InfinityLab power bank will not damage your device when charging

The InfinityLab power bank will not damage your device. The InfinityLab power bank will deliver the power your device need during charging. And the InfinityLab power bank features auto protection against overheating and features overcurrent/overvoltage conditions.

Keeping fully charged devices connected to our power banks

Yes, after your phone is fully charged, the InfinityLab power bank will stop output.

Using InfinityLab power bank under cold environment

The InfinityLab power bank will have lower charging efficiency under cold or freezing environments (below 5 degrees Celcius). Therefore, you will feel it’s charging slowly.

However, when you return to normal temperature (below 35 degrees Celsius), the InfinityLab power bank’s charging efficiency will be back to normal.

Do not use the Integrated cable to charge your InfinityLab Power bank

The integrated cable only serves as output to charge your devices. Please use the input port to recharge your power bank.

Removing or replacing the integrated cable

The integrated cable cannot be replaced or detached.

In case cable is damage please contact our customer service team for help.

How to charge your devices using wireless charging feature

To enjoy the wireless charging feature for your InfinityLab power bank, below are the instructions on how to activate it.

1. Press the power button (located on the front side, next to the battery indicator).

2. Place your device on top of the power bank.

3. The LED indicator on the side of the power bank will light up, indicating that the product is ""charging.""

The Wireless charging speed

The InifilityLab power bank is Qi-certified for max. 10W of Qi wireless charging. Your device should support Qi charging, and actual wireless charging speed may vary depending on devices. For example, iPhone 11 Pro supports Max 7.5W Qi charging and Samsung Galaxy S21 supports Max 15W QI charging. Check your device details to know how much power it can receive.

What FOD (Foreign object detection) means for InifnityLab Wireless devices

FOD (foreign object detection) is a security guarantee that must be included in Qi certification. This means our Infinity Lab Qi-certified power bank can detect if a foreign object, such as metal, is on its surface. If that happens, the wireless charger either stops charging or does not start charging at all.

Charging devices wirelessly with a protected case/cover

Our InfinityLab power bank should work with most cases in the market, and it depends on the design of the protected case/cover.

However, if your case’s bottom surface is thicker than 3mm, it may impact your wireless charging experience, and we recommend taking off the protected case/cover for the best charging experience.

Our InfinityLab power bank is Qi-certified which includes FOD (foreign object detection) as a security guarantee. If you have a metal plate on the back side of your phone, the wireless charging will not work due to safety concern, so please remove the plate if you would like to enjoy Qi wireless charging.

We suggest to pick one way to charge your phone, so either charge your phone through wireless charging or wired charging.

Customer Reviews

Support & Warranty

Do you own this product? Register it here in case you need to claim warranty

Can’t find what you’re looking for?

Are you looking for product support, documentation, how-tos or older products?

1. Extra cables sold separately.

2. Charging times based on SGS testing using USB-C port and compatible charging cable. Actual user experience may vary depending on many factors, such as model, battery size, temperature, humidity, and condition and age of the device.

3. Extra cables sold separately. When three devices are charging simultaneously, these devices may be partial charge instead of full charge due to the battery capacity of power bank.

4. Both built-in USB-C cable and USB-C port supports max. 30W PD charging. USB-A port supports max. 15W charging. When charging three devices simultaneously, total max. output is 30W.

5. To deliver single USB-C port max. 30W charging, select compatible USB-C to USB-C cable that can support 30W charging output.

6. It may not apply to laptops that require output power more than 30W.

7. Based on SGS testing for an iPhone 12, using a fully charged power bank indoors under room temperature to charge a fully discharged iPhone 12 until it is 100% charged, and repeating the process until the power bank is out of battery. Actual user experience may vary depending on many factors, such as smartphone make, model, battery size, temperature, humidity, and condition and age of the device.

8. Wall charger sold separately.